Your Stay
Different check-in and key collection procedures in serviced apartments
Checking-in times are usually later than standard hotel rooms and vary from 2pm - 4pm in the afternoon. Please check this carefully before your arrival. These are the main types of key collection procedures in place at serviced apartments: ...
Can I organise a party, stag, hen or social gathering in any of the apartments?
Unfortunately parties or social gatherings are strictly not allowed in any of the serviced apartments featured on our website.
Are pets allowed?
Yes. Many serviced apartments are pet-friendly and permit some pets on a request basis. Extra cleaning fees may apply.
Are parties allowed?
Parties are not allowed under any circumstances in any apartment and charges will apply for any damage caused as a result of non-compliance. This includes hen/stag parties.
Is smoking allowed in the apartment?
Almost all serviced apartments do not allow smoking inside the apartments and common areas including the reception, corridors and stairs. However some serviced apartments do permit smoking on the patio, terrace or balcony if this is available at the ...
What if I loose the keys?
If you loose the keys please inform the apartment manager immediately. There may be a key replacement charge depending on the property.
Do the apartments provide additional towels or toiletries?
Yes. This can be requested and if available will be provided for an extra charge.
Can I request for more housekeeping services?
Yes. This can be requested and if available will be provided for an extra charge. Extra housekeeping services are usually not available on Sundays or Bank Holidays.
How often will my apartment be cleaned?
Serviced apartments are regularly cleaned by a professional housekeeping team who clean the apartment, change the bed linen and towels, empty the bins and top up amenities (where provided). This service is provided on a weekly basis or daily basis ...
What is self check-in?
Where there is no on-site reception and a meet and greet service is unavailable you'll be given codes to enter into the building or access a mini-safe at the property where you'll find the keys to your apartment. You will find manuals and handbooks ...
What is a meet & greet service?
A meet & greet service is provided by some apartment managers to welcome the guest on arrival, give them the keys, show them around their serviced apartment and answer any questions they may have about the appliances, internet or emergency contacts ...
How do I collect the keys?
Different apartments have different check-in procedures. Key collection instructions are listed on all our property webpages and in your booking confirmation email. You may need to pick up your keys from: An on-site reception or concierge (24 hours ...