Booking, Cancellations & Payment
Do you do group bookings?
Yes. We can book serviced apartments for small and large groups. Some apartments may operate special terms for group bookings which we will advise you of.
What is VAT and how is VAT calculated at London Serviced Apartments
VAT stands for Value Added Tax. Depending on the accommodation you choose to book and the length of your stay, the VAT rate may vary from 0% to 20%. All the properties listed on our website display rates that include VAT, unless otherwise stated. ...
How do I cancel or amend my booking?
All of the apartments featured on Check-in-london.com have a cancellation and amendment policy. After a reservation is confirmed, it will be subject to the apartment booking policy including any cancellation charges stated in the booking confirmation ...
Is it safe to supply my credit card details?
Yes. We only accept your credit card details online via our secure booking forms that are hosted on our secure server and encrypted (scrambled) when they are submitted between your browser and our server. This encryption makes internet transactions ...
Are there any additional charges?
Rates include utility bills, cleaning, service charges and taxes unless otherwise stated and other than incidentals such as phone calls.
Can I pay with American Express?
Yes. We accept payments with American Express, Visa and MasterCard.
When will my credit card be charged?
For "Instant" bookings your card will be charged in full at the time of booking online. For "On Request" bookings your card will be charged after your booking has been confirmed. For clients with a corporate account and long stays over 90 nights ...
What happens when I make a booking?
After you make a booking you will receive a booking confirmation email providing you with a booking reference number and all the details about your stay and the accommodation including the address. You must check this email thoroughly and advise us ...
Do I need to pay a security deposit?
Deposits vary depending on the length of stay and the type of property. Some properties require a security deposit prior to arrival or at the time of check-in by credit card pre-authorisation. This is to cover any incidental costs you might incur, ...
How do I pay for my booking?
Payment for the accommodation booking must be made to Check-in-London on behalf of the apartment operator by credit or debit card in full by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless ...
When should I book my apartment?
During May-August (Summer) and busy holiday seasons like Christmas, Eid and Easter, we would advise you to book your apartment as soon as possible to avoid disappointment. If your dates are fixed and you have found an apartment you think will be ...
Is it possible to view an Apartment before booking?
Yes. We can arrange for you to view an apartment before booking, provided it is not occupied by another guest. If it is not possible to view the exact apartment that is available for your dates, it may be possible to view an apartment that is similar ...
What does "On Request" mean?
On Request These serviced apartments are available on a request basis and we will check the price and availability with the apartment provider after receiving your request and then contact you to confirm if you wish to proceed with the booking. If ...
How do I book an Apartment?
Search online View rates and availability online and book instantly quickly and easily. Use the search box on the webpages to enter your dates or location preference and number of guests to see suitable options for your stay. Once you have selected ...