When will my credit card be charged?
For "Instant" bookings your card will be charged in full at the time of booking online.
For "On Request" bookings your card will be charged after your booking has been confirmed.
For clients with a corporate account and long stays over 90 nights flexible billing is possible.
Is it safe to supply my credit card details?
Yes. We only accept your credit card details online via our secure booking forms that are hosted on our secure server and encrypted (scrambled) when they are submitted between your browser and our server. This encryption makes internet transactions ...
What happens when I make a booking?
After you make a booking you will receive a booking confirmation email providing you with a booking reference number and all the details about your stay and the accommodation including the address. You must check this email thoroughly and advise us ...
How often will my apartment be cleaned?
Serviced apartments are regularly cleaned by a professional housekeeping team who clean the apartment, change the bed linen and towels, empty the bins and top up amenities (where provided). This service is provided on a weekly basis or daily basis ...
How do I pay for my booking?
Payment for the accommodation booking must be made to Check-in-London on behalf of the apartment operator by credit or debit card in full by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless ...
Do I need to pay a security deposit?
Deposits vary depending on the length of stay and the type of property. Some properties require a security deposit prior to arrival or at the time of check-in by credit card pre-authorisation. This is to cover any incidental costs you might incur, ...