Where there is no on-site reception and a
meet and greet service is unavailable you'll be given codes to enter
into the building or access a mini-safe at the property where you'll
find the keys to your apartment.
You will find manuals and handbooks
within the apartment explaining how to connect to the Wi-Fi, operate the
appliances, how to use any other on-site facilities and emergency
You must advise us or the apartment
manager of your arrival time in advance (of travelling) to ensure you
get access to all the key codes in to check-in to the apartment.
Different check-in and key collection procedures in serviced apartments
Checking-in times are usually later than standard hotel rooms and vary from 2pm - 4pm in the afternoon. Please check this carefully before your arrival. These are the main types of key collection procedures in place at serviced apartments: ...
How do I collect the keys?
Different apartments have different check-in procedures. Key collection instructions are listed on all our property webpages and in your booking confirmation email. You may need to pick up your keys from: An on-site reception or concierge (24 hours ...
What is a serviced apartment?
An apartment that comes equipped with furniture, self-catering essentials, bed linen, towels, utilities (electricity, water, internet) all provided and regularly cleaned and checked by a professional housekeeping service or apartment management ...
How are the apartments ranked/rated?
Check-in-London.com ranks each apartment with 3 to 5 badges based on their style, comfort, amenities, facilities and guest services, and takes into consideration other aspects of a property such as overall presentation, convenience and customer ...
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...