What is a meet & greet service?
A meet & greet service is provided by
some apartment managers to welcome the guest on arrival, give them the
keys, show them around their serviced apartment and answer any questions
they may have about the appliances, internet or emergency contacts they
will need during their stay.
This is usually provided for properties that do not have on-site staff or where staff may only be available at certain times of the day.
If you are booking a property that offers a meet & greet service on arrival, you will need to advise us of your approximate arrival time 48 hours in advance to ensure we can arrange this with the apartment manager.
How do I collect the keys?
Different apartments have different check-in procedures. Key collection instructions are listed on all our property webpages and in your booking confirmation email. You may need to pick up your keys from: An on-site reception or concierge (24 hours ...
Different check-in and key collection procedures in serviced apartments
Checking-in times are usually later than standard hotel rooms and vary from 2pm - 4pm in the afternoon. Please check this carefully before your arrival. These are the main types of key collection procedures in place at serviced apartments: ...
What is self check-in?
Where there is no on-site reception and a meet and greet service is unavailable you'll be given codes to enter into the building or access a mini-safe at the property where you'll find the keys to your apartment. You will find manuals and handbooks ...
Are there any additional charges?
Rates include utility bills, cleaning, service charges and taxes unless otherwise stated and other than incidentals such as phone calls.
What is VAT and how is VAT calculated at London Serviced Apartments
VAT stands for Value Added Tax. Depending on the accommodation you choose to book and the length of your stay, the VAT rate may vary from 0% to 20%. All the properties listed on our website display rates that include VAT, unless otherwise stated. ...