What does "Instant Booking" and "On Request" mean?

What does "Instant Booking" and "On Request" mean?

Instant Booking
These serviced apartments are available to book online 24 hours of the day and will be instantly reserved with the apartment provider. You will receive your booking confirmation email once your payment has been processed.

Note: Rates and availability are changeable for serviced apartments that are available on an “Instant Booking” basis so you must complete your booking online in order to secure your serviced apartment reservation.


On Request
These serviced apartments are available on a request basis and we will check the price and availability with the apartment provider after receiving your request and then contact you to confirm if you wish to proceed with the booking. If you accept, we will email you a payment link to complete the booking.

If the apartment or room type you have requested is not available we will contact you with alternative options for your stay. No booking is made unless you instruct us to do so.

We will contact you regarding your “On Request” booking on the same day if you booked between 9:00 and 16:30 GMT Monday to Friday. Or the following morning, or on the following Monday if you booked during the weekend or after 17:00 GMT on Friday. We will always aim to get back to you as soon as possible.
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