How do I collect the keys?
Different apartments have different check-in procedures.
collection instructions are listed on all our property webpages and in
your booking confirmation email.
You may need to pick up your keys from:
- An on-site reception or concierge (24 hours or office hours)
- An off-site management office
- A meet and greet service with the apartment manager
- Self check-in via key safe or key codes (Self checkin).
What if I loose the keys?
If you loose the keys please inform the apartment manager immediately. There may be a key replacement charge depending on the property.
Different check-in and key collection procedures in serviced apartments
Checking-in times are usually later than standard hotel rooms and vary from 2pm - 4pm in the afternoon. Please check this carefully before your arrival. These are the main types of key collection procedures in place at serviced apartments: ...
What is self check-in?
Where there is no on-site reception and a meet and greet service is unavailable you'll be given codes to enter into the building or access a mini-safe at the property where you'll find the keys to your apartment. You will find manuals and handbooks ...
What is a meet & greet service?
A meet & greet service is provided by some apartment managers to welcome the guest on arrival, give them the keys, show them around their serviced apartment and answer any questions they may have about the appliances, internet or emergency contacts ...