How do I cancel or amend my booking?

How do I cancel or amend my booking?

All of the apartments featured on Check-in-london.com have a cancellation and amendment policy.

After a reservation is confirmed, it will be subject to the apartment booking policy including any cancellation charges stated in the booking confirmation email.

To cancel or amend your booking:
  1. Send us an email quoting your unique booking reference number (also contained within your booking confirmation email). Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by email. 
  2. Once your cancellation or amendment request has been received you will receive a cancellation confirmation email. 
  3. We will then make the cancellation with the individual accommodation. If any cancellation charges apply, we will contact you to advise you of the same.
  4. Please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial request during our office hours. 
  5. All cancellation/amendment requests sent by email outside our office hours (Monday - Friday 9am-5pm UK) will not be confirmed until the next working day.

‚ÄčIf you cancel your reservation within the required time before arrival, which is stated in the apartment's cancellation policy, you will not usually incur a cancellation charge. If you fail to cancel your reservation and do not arrive at the apartment, the apartment may charge your credit card with a cancellation fee.
Any change in dates or reduction in number of nights will be treated as a cancellation. 


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