How do I cancel or amend my booking?
All of the apartments featured on
Check-in-london.com have a cancellation and amendment policy.
reservation is confirmed, it will be subject to the apartment booking
policy including any cancellation charges stated in the booking
To cancel or amend your booking:
- Send us an email quoting your unique booking reference number
(also contained within your booking confirmation email). Enquiries about cancellations and amendments can be made on the phone first but must be followed by a written confirmation by email.
Once your cancellation or amendment request has been received you will receive a cancellation confirmation email.
We will then make the cancellation with the individual accommodation. If any cancellation charges apply, we will contact you to advise you of the same.
Please ensure you contact us if you do not receive a confirmation of your cancellation/amendment within 1 hour of your initial request during our office hours.
All cancellation/amendment requests sent by email outside our office hours (Monday - Friday 9am-5pm UK) will not be confirmed until the next working day.
If you cancel your reservation within the required time before arrival, which is stated in the apartment's cancellation policy, you will not usually incur a cancellation charge. If you fail to cancel your reservation and do not arrive at the apartment, the apartment may charge your credit card with a cancellation fee.
Any change in dates or reduction in number of nights will be treated as a cancellation.
What happens when I make a booking?
After you make a booking you will receive a booking confirmation email providing you with a booking reference number and all the details about your stay and the accommodation including the address. You must check this email thoroughly and advise us ...
How do I pay for my booking?
Payment for the accommodation booking must be made to Check-in-London on behalf of the apartment operator by credit or debit card in full by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless ...
What does "Instant Booking" and "On Request" mean?
Instant Booking These serviced apartments are available to book online 24 hours of the day and will be instantly reserved with the apartment provider. You will receive your booking confirmation email once your payment has been processed. Note: Rates ...
Is it possible to view an Apartment before booking?
Yes. We can arrange for you to view an apartment before booking, provided it is not occupied by another guest. If it is not possible to view the exact apartment that is available for your dates, it may be possible to view an apartment that is similar ...
Is smoking allowed in the apartment?
Almost all serviced apartments do not allow smoking inside the apartments and common areas including the reception, corridors and stairs. However some serviced apartments do permit smoking on the patio, terrace or balcony if this is available at the ...