Do I need to pay a security deposit?
Deposits vary depending on the length of stay and the type of property.
Some properties require a security deposit prior to arrival or at the time of check-in by credit card pre-authorisation. This is to cover any incidental costs you might incur, such as telephone calls or car parking if applicable. This will be refunded back to your card after departure once the apartment has been inspected.
For stays requiring an AST (Assured Shorthold Tenancy Agreement) the security deposit required varies from 4 to 6 week accommodation costs.
How do I pay for my booking?
Payment for the accommodation booking must be made to Check-in-London on behalf of the apartment operator by credit or debit card in full by the due date as stated in the booking confirmation and all payment must be made in GBP sterling unless ...
Can I pay with American Express?
Yes. We accept payments with American Express, Visa and MasterCard.
What is a meet & greet service?
A meet & greet service is provided by some apartment managers to welcome the guest on arrival, give them the keys, show them around their serviced apartment and answer any questions they may have about the appliances, internet or emergency contacts ...
How do I collect the keys?
Different apartments have different check-in procedures. Key collection instructions are listed on all our property webpages and in your booking confirmation email. You may need to pick up your keys from: An on-site reception or concierge (24 hours ...
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...