Different check-in and key collection procedures in serviced apartments

Different check-in and key collection procedures in serviced apartments

Checking-in times are usually later than standard hotel rooms and vary from 2pm - 4pm in the afternoon. Please check this carefully before your arrival.

These are the main types of key collection procedures in place at serviced apartments:


At many serviced apartment properties a reception or concierge desk is available to assist with check-ins and key collection.

This can be a 24 hour service or a day service between 9-6pm.

In some cases, the reception or concierge desk is not directly managed by the serviced apartment company.

Meet & Greet Service

Where on-site staff is not available, the serviced apartment company may provide a Meet & Greet service to help guests with check-ins, present the keys, show them around the layout of the apartment, appliances or handbooks, and assist with any queries on arrival.

You must inform us or the apartment management team of your arrival team so that a representative will be there to greet you on your arrival.

Self Check-in

Some serviced apartments with no-onsite staff operate a self check-in facility.

You will need to access the keys using a key safe located at the property using a key code that the serviced apartment company will provide prior to your arrival.

If you do not receive information regarding the key code before you arrive you must contact us or the apartment company as soon as possible.

    • Related Articles

    • What is VAT and how is VAT calculated at London Serviced Apartments

      VAT stands for Value Added Tax. Depending on the accommodation you choose to book and the length of your stay, the VAT rate may vary from 0% to 20%.  All the properties listed on our website display rates that include VAT, unless otherwise stated. ...
    • What is a serviced apartment?

      An apartment that comes equipped with furniture, self-catering essentials, bed linen, towels, utilities (electricity, water, internet) all provided and regularly cleaned and checked by a professional housekeeping service or apartment management ...
    • How are the apartments ranked/rated?

      Check-in-London.com ranks each apartment with 3 to 5 badges based on their style, comfort, amenities, facilities and guest services, and takes into consideration other aspects of a property such as overall presentation, convenience and customer ...
    • How do I collect the keys?

      Different apartments have different check-in procedures. Key collection instructions are listed on all our property webpages and in your booking confirmation email.  You may need to pick up your keys from: An on-site reception or concierge (24 hours ...
    • What is self check-in?

      Where there is no on-site reception and a meet and greet service is unavailable you'll be given codes to enter into the building or access a mini-safe at the property where you'll find the keys to your apartment. You will find manuals and handbooks ...