Check-in-London FAQs

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Different check-in and key collection procedures in serviced apartments
Checking-in times are usually later than standard hotel rooms and vary from 2pm - 4pm in the afternoon. Please check this carefully before your arrival. These are the main types of key collection procedures in place at serviced apartments: ...
Can I organise a party or social gathering in any of the apartments?
Unfortunately parties or social gatherings are strictly not allowed in any of the serviced apartments featured on our website.
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...
Do you do group bookings?
Yes. We can book serviced apartments for small and large groups. Some apartments may operate special terms for group bookings which we will advise you of.
What is VAT and how is VAT calculated at London Serviced Apartments
VAT stands for Value Added Tax. Depending on the accommodation you choose to book and the length of your stay, the VAT rate may vary from 0% to 20%. All the properties listed on our website display rates that include VAT, unless otherwise stated. ...

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What does "Instant Booking" and "On Request" mean?
Instant Booking These serviced apartments are available to book online 24 hours of the day and will be instantly reserved with the apartment provider. You will receive your booking confirmation email once your payment has been processed. Note: Rates ...
Is internet provided?
Yes. Wireless internet (WiFi) is provided in all serviced apartments. The speed of the internet connection provided varies and may be listed on the property details webpage. Login details are provided on arrival.
What bed sizes are available?
Bed sizes vary in each apartment and are displayed in the room type information on each property webpage. Please read the details on the property webpage carefully or ask about bed sizes at the time of booking. Standard UK Sizes cms feet & inches ...
What is portable air-conditioning?
Where wall-mounted or in-built air-conditioning is not available due to the layout or building type, it is possible to request for standalone portable air-conditioner units. These units operate like normal air-conditioners and expel hot air out ...
How do I collect the keys?
Different apartments have different check-in procedures. Key collection instructions are listed on all our property webpages and in your booking confirmation email. You may need to pick up your keys from: An on-site reception or concierge (24 hours ...

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