Check-in-London FAQs

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Different check-in and key collection procedures in serviced apartments
Checking-in times are usually later than standard hotel rooms and vary from 2pm - 4pm in the afternoon. Please check this carefully before your arrival. These are the main types of key collection procedures in place at serviced apartments: ...
Can I organise a party, stag, hen or social gathering in any of the apartments?
Unfortunately parties or social gatherings are strictly not allowed in any of the serviced apartments featured on our website.
Is it possible to add a baby cot?
Yes. You can request for a baby cot and high chair in your serviced apartment. These items are subject to availability, additional charges may apply at some buildings, we will inform you of these in advance. Due to space limitations and operational ...
Do you do group bookings?
Yes. We can book serviced apartments for small and large groups. Some apartments may operate special terms for group bookings which we will advise you of.
What is VAT and how is VAT calculated at London Serviced Apartments
VAT stands for Value Added Tax. Depending on the accommodation you choose to book and the length of your stay, the VAT rate may vary from 0% to 20%. All the properties listed on our website display rates that include VAT, unless otherwise stated. ...

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What does "On Request" mean?
On Request These serviced apartments are available on a request basis and we will check the price and availability with the apartment provider after receiving your request and then contact you to confirm if you wish to proceed with the booking. If ...
Is internet provided?
Yes. Wireless internet (WiFi) is provided in all serviced apartments. All serviced apartments have complimentary wireless internet access. The speed of the internet connection is variable depending on the property building selected. Please check the ...
What bed sizes are available?
Bed sizes vary in each apartment and are displayed in the room type information on each property webpage. Please read the details on the property webpage carefully or ask about bed sizes at the time of booking. Standard UK Sizes cms feet & inches ...
What is portable air-conditioning?
Where wall-mounted or in-built air-conditioning is not available due to the layout or building type, it is possible to request for standalone portable air-conditioner units. These units operate like normal air-conditioners and expel hot air out ...
How do I collect the keys?
Different apartments have different check-in procedures. Key collection instructions are listed on all our property webpages and in your booking confirmation email. You may need to pick up your keys from: An on-site reception or concierge (24 hours ...

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